Effective Date: February 23, 2026

Please read these Terms and Conditions carefully before using the Kanaiyo website and associated services, including SMS/Text Messaging Programs operated by Kanaiyo ("us", "we", or "our").

Acceptance of Terms

By accessing or using our website and services, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access our services.

SMS/Text Messaging Program

By opting in to receive SMS/Text messages, you consent to receive automated and non-automated text messages from Kanaiyo.

SMS Use Cases

Kanaiyo may send the following types of SMS communications:

• Appointment confirmations and reminders

• AI agent interaction follow-ups

• Customer support updates

• Marketing and promotional offers (if consent is provided)

Message frequency varies. Message & data rates may apply. Users may opt out by replying STOP.

Message Frequency: Message frequency may vary.

Opt-Out Instructions: You may opt-out at any time by replying STOP. After you text STOP, we will send you a confirmation message indicating that you have unsubscribed, and you will no longer receive messages from us.

Help Instructions: If you need assistance, text HELP or contact us at [email protected].

Message & Data Rates

Standard message and data rates may apply when sending or receiving text messages. Contact your mobile phone provider for details regarding your text messaging and data plans.

Carrier Liability

Mobile carriers are not liable for delayed or undelivered messages.

Privacy Policy

Please refer to our Privacy Policy (https://kanaiyo.com/privacy-policy-page), which clearly outlines our practices regarding your personal information.

Use of Information

We do not sell, share, or otherwise distribute your mobile information or SMS/Text messaging originator opt-in data to third parties or affiliates for marketing purposes. Data sharing with subcontractors for necessary service operations (such as customer service) is permitted.

Age Requirement

By using this website and submitting your information, you confirm that you are at least 18 years old.

Modification of Terms

We reserve the right to modify these Terms at any time. Such modifications will become effective immediately upon posting. Your continued use of our services after changes constitute your acceptance of the new terms.

Governing Law

These Terms shall be governed and construed in accordance with the laws of the Federative Republic of Brazil.

Contact Us

For any questions regarding these Terms, please contact us:

Email: [email protected]

Phone: + 1 945-325-2802

Address: Av. Epitácio Pessoa 4086, 22471-004

Website: https://kanaiyo.com/home